Achieve more customer satisfaction with high quality and transparent support by using the OTRS ticketing system!
| Product | Description | Price/Month | Setup | Modules/additional services |
|---|---|---|---|---|
| OTRS Mini |
1 Queue, 1 Agent login, 1 Mailaddress | 9 € | -- | User Support |
| OTRS Standard |
Hosted Service (separate instance) OTRS-Installation, initial setup for 5 Users, 5 Queues |
39 € | 90 € | Possible adaptation to brand/homepage-style User support |
| OTRS Comfort |
Hosted Service (separate instance) OTRS-Installation, initial setup for 10 Users, 10 Queues |
59 € | 90 € | Possible adaptation to brand/homepage-style User support Product support |
| OTRS Profi |
Hosted Service (separate instance) OTRS-Installation, unlimited/individual Modules |
By arrangement | By arrangement | By arrangement Individual configurations possible |
| OTRS Course |
Trainings/Workshops by arrangement | -- | 90 €/h or package |
All modules, joint development of your solutions in the workshop |
(* All listed prices are exclusive 20% Austrian VAT, within the EU there will be no tax due to"reverse charge")
User support: Support for the OTRS-Agent for problems on the support line (cannot login, Mail was not sent, ...) - via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at business hours.
Product support: Support for the OTRS-Agent on problems configurating your own system. (cannot create a new user, queue does not work, ...) - via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at business hours.
Modules: OTRS provides many "modules" that can be installed separately.
For example you can build a comprehensive FAQ (Frequently Asked Questions) for your customers or even work with time statistics.
Smaller modules are available on request at no extra charge, if more complicated installations are required, we can create individual offers. (based on 90 €/hour or per package)
Style-adjustment: (adaptation to brand/homepage-style) OTRS has two surface parts (GUI), admin-view & customer-view.
The admin-view is used by you and your agents and in general thee is no need to be adapted so far.
The customer-view is a second interface where every customer can optionally inform itself about the status of his or her personal tickets. It will probably be important that your customers do not feel like leaving your website.
OTRS can be adjusted as good as possible to the look and feel of your site. Please ask for a price quote and give us details about adaptions required to the GUI to meet your CI.
Courses/Trainings/Workshops: We offer individual trainings in our office for beginners and individual workshops where e.g. the branding of the customer interface is changed together online within the course.
Consulting: Did we make you curious? Even if you are not directly interested in our hosting offer (maybe you are planning to install OTRS on your server), we can help you with the implementation or adaption!
A first informative meeting is free of charge - please contact us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or +43 676 4209045
Features of OTRS:
- E-mail tickets
- Ticket tracking
- Queue lists
- E-mail filter rules
- Users and group policies
- Responsibility management
- Reminder
- Configuration of the escalation times
- SLA management
- Site configuration / Service configuration
- Component configuration (CI: Config Items)
- Routing within the support groups
- Notification via e-mail
- Configuration of management database
- Review function
- Retail access on your site for your customers
- Ticket number assignment
- Statistics on trouble tickets
- Calendar function
- Collection function
- FAQ and knowledge base
- History along with permanent storage of all incidents
- Access from any unit because of the web-based interface
- projectbased (Agent) entry forms
- ((Otrs)) manager - an external Windows program with efficient statistical functions
- and much more ...